Privacy Policy

Last updated: 1 June 2025

Frendsi’s (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.frendsis.com, place an order, or contact us.

1. Who We Are

Frendsi’s is a fashion brand based in the Netherlands. For any privacy-related questions or requests, you can contact us at:

Email: info@frendsis.com

KVK: 88032620

BTW: NL004526604B55

2. What Data We Collect

We may collect the following types of personal data when you interact with our website or services:

  • Contact Information: name, email address, phone number, billing and shipping address
  • Order Details: products purchased, order history, payment and transaction data
  • Account Information: username, password, account preferences
  • Communication Data: emails and messages you send us
  • Technical Data: IP address, browser type, operating system, device information, cookies, and usage data

3. How We Use Your Data

We use your data to:

  • Process and deliver your orders
  • Send order confirmations and updates
  • Respond to your inquiries and provide customer support
  • Improve and maintain our website and services
  • Send marketing communications, only with your consent
  • Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process personal data based on the following legal grounds:

  • Contract performance: to fulfill your purchase or account request
  • Legal obligations: for tax, accounting, or compliance purposes
  • Consent: for marketing and optional cookies
  • Legitimate interest: to improve our services and prevent misuse

5. Cookies and Tracking

We use cookies and similar technologies to personalize content, analyze website usage, and improve performance. You can manage your preferences in our cookie banner or through your browser settings. For more details, please refer to our Cookie Policy.

6. Sharing Your Data

We may share your personal data with:

  • Service providers: such as payment processors, delivery services, and hosting providers
  • Analytics and technology partners: for insights and performance tracking
  • Authorities: where legally required

We do not sell your data to third parties.

7. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy, including for legal, accounting, and reporting requirements. For example:

  • Order records: up to 7 years
  • Account information: until you delete your account
  • Marketing data: until you withdraw consent

8. Your Rights Under GDPR

If you are located in the EU or EEA, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Lodge a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority)

To exercise any of these rights, contact us at info@frendsis.com.

9. Data Security

We take reasonable technical and organizational measures to secure your personal data from unauthorized access, disclosure, alteration, or destruction.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

11. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “last updated” date.

If you have any questions about this Privacy Policy, please contact us at info@frendsis.com.

Last updated: 01-06-2025